- Cancellations In order to best serve our all of our clients, we maintain a 24-hour cancellation policy. Please call us as soon as possible if your plans change so we may accommodate another client. Cancellations made within 24 hours of the class will be charged as if you attended. We thank you in advance for your understanding and consideration.
- Late EvolversFor your own safety and out of respect for your fellow students, you may not join class more than 5 minutes late. Reserved spots will be released to clients on the wait list 5 minutes after the start of class. If you know you will be arriving late, please call the studio at 212.375.0430 so that we do not release your spot to someone on the wait list.
- RefundsWe have a no refund policy for all services and all products.
We offer appointment changes and studio credit ONLY.
All of our packages have a 1 year expiration.
- PregnancyIf you are more than 3 months pregnant, for the safety of you and your child, we reserve the right to not let you in class for both pilates and gyrotonic group classes.
- Trainer SubstitutionsWe reserve the right to change a trainer last minute without notice. Please understand in an emergency a substitute will be provided. We apologize for this but no refunds will be given.